FAQ

Q: Where do you ship from?
A: Our products ship directly from trusted suppliers around the world to reduce costs and offer the best prices.

Q: How long will my order take to arrive?
A: U.S. orders usually arrive in 7–20 business days. You’ll get a tracking number as soon as it ships.

Q: Can I cancel or change my order?
A: Orders can only be canceled or changed within 12 hours of placing them. After that, they begin processing.

Q: What if my item arrives damaged?
A: Contact us within 7 days of delivery with photos, and we’ll send a replacement or issue a refund.

Q: Do you offer refunds?
A: Yes — for damaged, defective, lost, or incorrect items. See our [Return & Refund Policy] for full details.

Q: Who do I contact for help?
A: Email us anytime at glownest.shop@gmail.com — we respond within 24–48 business hours.